TERMS AND CONDITIONS
Repairs:
We are happy to do repairs on any item purchased from Caroline Miller Design. Charges may be required if the item is damaged beyond normal wear and tear.
Please contact the Caroline Miller Design Studio via email or website contact page with any inquiries about a repair.
Ring Sizing:
If the ring you have ordered from us does not fit, we offer complimentary sizing. Please return it in the same condition to us withing 30 days of receiving your ring. Free sizing will be honoured within two ring sizes larger or smaller of your original purchase. You will be responsible for shipping both ways. It is recommended to send your package via tracked package.
Please contact us directly with further questions.
Exchanges:
Due to the one-of-a-kind nature of our product, refunds are not available. However, if you would like to return an item for an exchange, that can be done within 30 days of purchase. You will be responsible for the return shipment to us. It is recommended to send your package via tracked package.
Taxes:
For items shipped to Canada, we add the 5% GST and for orders within British Columbia 7% PST. There are no taxes added for items shipped to the United States or Internationally.
Production:
Due to the one of a kind nature of our work, some final products may vary slightly from the photograph.
Please give your order 1-2 weeks from the order date to be shipped out. If your order is a rush please indicate this at the time of purchase, depending on the time frame and order there may be additional charges.